Privacy Policy

Last Updated: May 2026

nova-crux ("we," "our," or "us") is committed to protecting the privacy of our participants and their families. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

Personal Information You Provide

When you enrol in our programmes or contact us, we may collect:

• Parent/guardian name and contact details (email address, postal address)
• Child's name, age, and relevant educational information
• Payment information for programme fees
• Emergency contact information
• Any medical or accessibility information you choose to share

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information
• IP address and general location data
• Pages visited and time spent on our site
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process enrolments and manage programme participation
• Communicate about sessions, schedules, and programme updates
• Send progress reports to parents and guardians
• Process payments and maintain financial records
• Respond to enquiries and provide customer support
• Improve our programmes and website
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist with payment processing, email delivery, or website hosting
• Professional advisors such as accountants or legal counsel
• Authorities when required by law or to protect our rights

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Programme records are typically retained for six years after the last interaction.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your information (subject to legal requirements)
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

Children's Privacy

Our services are designed for children, but we collect personal information about minors only from their parents or guardians. We do not knowingly collect personal information directly from children without parental consent.

Cookies

Our website uses cookies to enhance your experience. Please see our Cookie Policy for detailed information about how we use cookies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

nova-crux
27 Cathedral Road
Cardiff CF11 9HA
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.